SoCal Coral Reef offers FREE economy shipping for most products when you spend $150 or more! Your order will be delivered 1-7 business days after it ships out. Economy shipping methods include UPS Ground, USPS First Class, and/or SurePost. You can also upgrade your shipping to UPS Ground which speeds delivery to 1-5 business days. A shipping upgrade is $2.99 for orders under 20 lbs, $3.99 for orders 21-40 lbs, and $4.99 for orders over 41 lbs. Orders placed before 10:30 am PST Monday-Friday are shipped the same day. Free shipping is only available within the contiguous United States. Frozen foods, live foods, and items shipped directly from the manufacturer do not qualify for this special offer.
Most orders over $250 qualify for FREE upgraded shipping! Your order will be delivered 1-5 business days after it ships out. Thanks to SoCal Coral Reef’s two strategically located warehouses in Nevada and Georgia, over 90% of shoppers receive their orders within 2 business using this level of service (UPS Ground). Orders placed before 10:30 am PST Monday-Friday are shipped the same day. Free shipping is only available within the contiguous United States. Frozen foods, live foods, and items shipped directly from the manufacturer do not qualify for this special offer.
Most orders under $150 ship for only $2.99 using a mix of economy shipping methods including UPS Ground, USPS First Class, and/or SurePost. Your order will be delivered in 1-7 business days after it ships out. Orders placed before 10:30 am PST Monday-Friday are shipped the same day. Our $2.99 flat rate shipping is only available within the contiguous United States. Frozen foods, live foods, and items shipped directly from the manufacturer do not qualify for $2.99 flat rate shipping.
Expedited shipping services are also available for most products should you require your items faster. Cost will vary by location and an accurate shipping quote will be provided for you during checkout. The following expedited services are available:
About 1% of items require special shipping or handling and do not qualify for flat rate or free shipping. These include heavy and/or large items that require shipping by freight and live and frozen foods that require expedited shipping or special packaging. Here’s more info:
We don’t hide these Special Handling fees from you—you’ll see them plainly listed on products and during the checkout process. If you have any questions, contact us!
Nearly every item we sell qualifies for FREE economy shipping in the contiguous United States when you spend $150+ with a few exceptions as detailed above in the Special Handling section.
When you spend $250+ we’ll upgrade your order to UPS Ground FREE. Over 90% of SoCal Coral Reef shoppers receive orders within 2 business days with UPS Ground so it’s the best bang for your buck.
We have East (Georgia) and West (Nevada) Coast warehouses to get you your aquarium supplies quickly!
We also ship live freshwater plants FREE when you purchase 12+ (maximum 24) per order.
You are welcome to contact us if you have any questions, but here is everything you need to know as far as any rules and exemptions.Terms and Exclusions
Special handling charges (when applicable) are noted on individual product pages and also displayed in the socalcoralreef.com shopping cart. Special handling is a surcharge applied when orders contain heavy or large merchandise. As of April 2018, only 23 products have these heavy item surcharges. They fall into the following categories: aquariums, stands, chillers, sumps, and lighting. Special handling costs are not waived during socalcoralreef.com FREE shipping promotions. These charges are in addition to any normal shipping costs you may incur.
Mix-and-match up to 24 plants per order (minimum 6). Orders of 12 plants or more SHIP FREE! Plants are shipped every Monday and Tuesday (excluding holidays) and delivered 1-3 days later. We offer bulk discounts, too! Regularly $12.99 per plant, buy 12+ and pay $11.99 each or 18+ and pay $10.99 each. Each plant is individually sealed inside its own 2 ¾" cup. The shipping cut-off is Tuesday at 10 am PST (1 pm EST). Orders received after 10 am PST on Tuesday will be shipped the following week. Contiguous US only.
Live foods are shipped directly from the aquaculture facility to your door. Live foods are shipped Mondays, Tuesdays, and Wednesdays. The shipping cut-off is Wednesday at 10 am PST (1 pm EST). Orders received after 10 am PST on Tuesday will be shipped the following week. Shipping and handling is a $19.99 flat-rate charge so you can order as much or as little as you like. Live foods are ineligible for our free shipping promotion. Contiguous US only.
Online orders placed before 10:30 AM PST Monday thru Friday are generally processed and shipped the same day. Online orders received after 10:30 AM PST will usually be processed the next business day. Backordered, drop shipped, custom-made and/or special ordered merchandise may take slightly longer to ship out. In the event of such a delay, a message will be prompted and displayed in your online shopping cart to alert your attention to any possible hold-up. SoCal Coral Reef ships to the contiguous United States via UPS Ground and offers 2-Day or Overnight service via FedEx Air.
SoCal Coral Reef orders are generally delivered Monday through Friday. However, for a nominal fee, you may have your order delivered on Saturday. Saturday delivery is only available upon request so please contact us at 1-714-393-3359 to make arrangements.
Frozen foods are delivered 1-3 business days from the day your order ships. Frozen foods are shipped every Monday and Tuesday. Shipping cut-off is Tuesday at 10 am PST (1 pm EST). Orders received after 10 am PST on Tuesday will be shipped the following week. Shipping and handling is a $19.99 flat-rate charge so you can order as much or as little as you like. Frozen foods are ineligible for our free shipping promotion.
Back-order items will be shipped via ground service at no additional cost. Shipping upgrades for the back-order items are available for an extra fee. All the ETA time frames listed on the product pages are only estimates and may be subject to change. This includes any estimates or updates given by the SoCal Coral Reef customer service team. Frozen foods cannot be backordered and must be shipped complete.
If the shipment is refused or marked "returned to shipper" by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. If not all items are refused, then only the items received back will be credited. Frozen foods and live orders are only fully covered on the first delivery attempt. It is the customer's responsibility to ensure the receipt of the package on the day of delivery.
UPS or FedEx sends tracking information to you via email. On the day that your order is scheduled for delivery, you can leave a note on the door instructing the driver to leave the package without obtaining a signature. Please note that this does depend on the specific driver and some will not leave the package. You may also contact your local UPS or FedEx office to file a signature waiver for all packages delivered to your home.
Orders are shipped Monday through Friday. We send shipping confirmation emails with tracking numbers in the evening for all orders we've shipped that day. Please note your package(s) may not be immediately trackable. Tracking information will be updated once the shipping carrier has scanned your package(s) into their system. Once the shipping carrier has scanned your packages, you will be able to track them online and they should be delivered within the shipping time frame you selected. If you are unable to track an order, please try again later that evening or the following business day. If you still experience difficulty, give us a call at 1-714-393-3359 and we will be happy to assist you.
Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. Check your invoice to verify that the item missing is not on back-order. SoCal Coral Reef will add a note on your invoice next to the item that is back-ordered to advise you of the back ordered item.
Sometimes a package gets separated from its order and does not get scanned by FedEx or UPS right away. Either way, give it a week to see if all the items on your order arrive. If not, give us a call and we will start a tracer with FedEx or UPS for the lost package.
If your merchandise arrives damaged, please contact us within 24 hours of arrival. All damage claims must be filed with your carrier. We are more than happy to provide you with full assistance in this unlikely event. Please note that orders cannot be returned, cancelled, or rejected due to shipping delays unless express service was requested at the time of ordering.
If a package is damaged by UPS, FedEx, Airborne Express, or DHL, SoCal Coral Reef will file the claim with the carrier.
If a package is damaged via USPS, the customer will file the claim with the carrier. SoCal Coral Reef explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process.
Please contact SoCal Coral Reef via email at firstname.lastname@example.org or call us at 1-714-393-3359 ASAP. SoCal Coral Reef will start a UPS or FedEx Damaged Items Claim, and SoCal Coral Reef will ship out a replacement for you right away.
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